The DentaLab System... serving dental laboratories since 1979
 
 
About Us

How are we different from the rest?


Mainstreet has been a leading provider for software, training, consulting and support services for a number of years. What has contributed to this success...and how are we different from the rest?


We work very closely with our customers...

To develop our software and our support services, Mainstreet looks to our customers who are using the system to let us know what is needed...what would be helpful...and in turn is constantly on the lookout for new technology that can benefit our customers. New ideas are encouraged and communication is constant through telephone discussions, meetings, correspondence and newsletters.


We are not mass marketers...

From our work with a wide variety of sizes and computer expertise, Mainstreet knows that most businesses need and value the personal touch. When you need support, there is quickly available a well-trained knowledgeable person to help. If you have a good idea, it can be added...you are not locked into a take-it-or-leave-it package. Mainstreet does not use voice-mail or put you through a priority process to handle support. For off-business hours, we carry mobile phones and can also arrange for phone-ins.


We believe in and practice on-going training and support...

Training begins before the initial installation and continues through all the years that follow. It extends beyond the software application to many other related areas such as equipment, networks, backup systems, electrical power issues...and how to use your computer to help your business succeed. Through telephone support, on-site visits, newsletters, meetings and workshops, training is an on-going process.


We have the strongest support program in the industry...

The key element in the support program is the strong, well-trained staff who combines expertise and experience with both the business world and the electronic world of design, programming, equipment, networks and communications. In addition, there is a very active user group program of support, enhancements, and other services.


Customization and on-site services are also available...

Although Mainstreet encourages the user group concept of shared ideas and funding for system upgrades, it also continues to offer customization for those that wish to have special features. Unlike most of its competitors, Mainstreet also has available sufficient staff to offer on-site training and support for both software and hardware.


Why do so many labs choose DentaLab?

"One of the big appeals for us was that they offered a true synchronization with financial management. Being new to the dental lab industry but having some experience and familiarity with QuickBooks made choosing Mainstreet easy. We love the fact that DentaLab syncs seamlessly and instantly with QuickBooks. We can print invoices directly from QuickBooks or DentaLab and we really like that flexibility. We can also confidently run reports through either system and the customization that both have is priceless.

Another aspect that drew us to Mainstreet was their ongoing support for business development and growth. As our lab began to grow and we added new staff, Mainstreet was instrumental in helping to make the transition easy. The ability to add as many users to the software as we needed was a huge advantage and they really took the time to train our staff. They also did a follow-up with our new staff several months later to make sure everything was working properly.

The ability to customize the software to fit our needs was another tremendous benefit. I would definitely recommend any dental lab that is looking for software to go with Mainstreet.
"

Evan Jaffe, MBA
Mabel Dental Lab, Ohio


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