To answer your questions...
Q: For the Advanced Backup Protocol, is it better to chose local or web-based backups? A: When you backup your important business information, you are guarding against a number of possibilities that could cause loss. Among them are hardware failure, theft, weather-related damages, data breaches from web-based sources, operational errors, ransomware. Since it has become so easy to do with the new protocol, we recommend that you create multiple automatic backups and direct these to both local and remote media. We also recommend that you chose a high level of security. We can help to guide you in making these choices as well as the documentation and steps to take should recovery ever be needed. Q: What are the differences between DentalRx and DentalRx Direct? A: For the basic goal of providing a web portal for the dental offices to submit cases, send digital documents and other communications, as well as looking up case statuses and histories, both of these are the same. Our long standing offering of DentalRx has been geared toward those who that would like customization for their websites, typically to achieve marketing and communication goals for the lab with the same look and feel as their brand and the offering of specific features. For those labs with smaller budgets, we more recently introduced DentalRx Direct as well as the creation of new modern websites with tools such as Wix and Word Press. This approach provides for easier creation of the website and the portal for the dental offices. For those willing to take on a small learning curve, small modifications can be performed by the user in the future. For both, however, the initial technical and security setups must be performed by a professional. The web server for both is hosted on Amazon Web Service and provides a very high level of security. The cost for your service is included in your monthly service agreement fee. Q: How do we know when cases have been submitted via DentalRx and DentalRx Direct? A: For these cases, the Entry By field is set to DRX. You can go to the Case List and in the search criteria section at the bottom, set the Entry By field to DRX and have the received date set to either the current date or whatever date range you desire. As more and more labs are moving ahead with DentalRx Direct, we have had requests to develop an alert to let the lab know that DRX cases have been submitted. Our staff has come up with several possibilities and we would welcome your suggestions as well. Q: Will the dental office be able to lookup cases that have been submitted the traditional way when using the web portal in DentalRx and DentalRx Direct? A: Yes, all cases that meet the criteria entered by the user will be shown via the web portal.
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