Mainstreet Care Plan
The last support program
your lab will ever need.
Tired of calling support and getting someone who has never seen a dental lab? The Mainstreet Care Plan gives you direct access to US-based experts who know your software, your industry, and your QuickBooks — every single time.
2,000+ labs
Since 1979
US-based team
Worldwide coverage
Support Ticket
Live
QuickBooks sync stopped after Windows update
Cases are entering fine but invoices aren't pushing to QuickBooks since last night's Windows update. Need this resolved before end of day billing.
Product
Dental Lab for QuickBooks
Priority
Urgent
QuickBooks sync stopped after Windows update
Assigned To
Mainstreet Support
Response ETA
Within the hour
Your ticket has been assigned to a QuickBooks specialist. We're reviewing the issue now and will be in touch shortly.
QuickBooks sync stopped after Windows update
MS
Mainstreet Support
47 min ago
Hi! This is a known issue with the latest Windows patch and QB Desktop. I've sent you a remote session link — we'll have your sync back up in about 10 minutes.
Submitted
Assigned
Resolved
The Mainstreet Difference
Sound familiar? We fixed that.
Most dental lab software companies treat support as an afterthought. We built our entire business around it.
What you're dealing with now
Transferred three times, still no answer
You call support and get passed around until you reach someone who has never heard of a dental lab.
Days waiting on an urgent issue
Your billing is stuck and a support ticket sits unanswered for two days while your lab falls behind.
Every update breaks your QuickBooks connection
Software updates come out with no warning and suddenly QuickBooks stops syncing — and no one knows why.
Paying for support, getting a call center
You're on a support plan but every call goes to an overseas call center with no industry knowledge.
Software frozen in time
Your program hasn't had a meaningful update in years and no one is listening to your feature requests.
The Mainstreet Way
The Mainstreet Care Plan
One call. One expert. Every time.
US-based dental lab and QuickBooks specialists answer your call directly — no transfers, no hold music, no guessing.
Same-day response, always.
Urgent issues get immediate attention. We know your billing doesn't wait — and neither do we.
QuickBooks compliance, every quarter.
We actively maintain our QuickBooks certification and push updates before Intuit's changes can break your connection — never after.
Real people who know dental labs.
Our entire team is US-based, fully trained in dental lab operations, and has been supporting labs like yours since 1979.
Your ideas become the next release.
Every quarter, we ship enhancements driven by Care Plan members — your feedback directly shapes the software your lab runs on.
"
Simply there is no software support program more professionally delivered or better managed than that of the staff at Mainstreet Systems and Software. Even from halfway across the world, they do a better job than any company you care to think of — even Bill Gates can't support you as well as these guys.
What's Included
Everything your lab needs to thrive.
The Mainstreet Care Plan covers every aspect of keeping your dental lab running at peak performance — software, training, support, and beyond.
Flagship Benefit
Quarterly Releases —
driven by you.
driven by you.
Every quarter we ship a new release packed with enhancements driven directly by Care Plan member feedback. We also maintain active QuickBooks certification and push compliance updates before Intuit's changes can break your connection — never after. Your ideas become the next release. Your lab never falls behind.
4×
Software releases per year
47+
Years of continuous updates
100%
QuickBooks certified
2k+
Labs on the program
Expert Training
From novice to power user — we provide training at every skill level. On-site at your lab, remotely over the web, or by phone. Whether you're onboarding new staff or mastering advanced features, our team guides you every step of the way.
Members Only
Idea Exchange
Your ideas matter here. Care Plan members have a direct voice in the development of the software — we listen intently to every request. Many features in Dental Lab for QuickBooks today started as suggestions from labs just like yours.
Disaster Recovery
When the unexpected happens — fire, equipment failure, or major data loss — we're ready. We maintain an alternate recovery site and have dedicated personnel available to get your lab back up and running as quickly as possible.
Broader IT Support
We don't stop at the software. Our team is trained across all IT disciplines — networking, server setup, antivirus, security, and hardware upgrades. If it affects your lab's technology, we can help. One plan, complete coverage.
No-Fuss Remote Support
Getting help should never be a hassle. We use modern remote assistance tools with direct file transfer and the highest security standards — no complex configuration on your end. We connect, we fix, we're done.
Worldwide
Scheduled Off-Hours Support
Dental labs don't only run 9 to 5 — and neither do we. We offer scheduled off-hours support for labs that need assistance outside of standard business hours, including international labs across different time zones. Wherever your lab is, we're there.
Also Included
And so much more.
The Mainstreet Care Plan is the most comprehensive support program in the dental lab industry. Here's what else is covered.
Monthly Newsletters
Tips, updates, and industry news delivered to your inbox
Users Group Access
Connect with other labs, share ideas, and stay informed
Phone, Email & Fax Support
Timely responses across all communication channels
Software Installation Assistance
We handle new installs and upgrades from start to finish
Data Conversion Assistance
Migrating from another system? We make it seamless
New Computer Setup
Getting new hardware? We configure everything correctly
QuickBooks Installation & Setup
Full QuickBooks configuration and integration assistance
Network Configuration Help
Multi-workstation and server setup for your lab environment
Antivirus & Security Guidance
Recommendations and setup to keep your lab data safe